Miscommunication costing me a lot of money...

In June I had a R10 short in my account to which I immediately paid the account in cash, after I noticed from the bank that the debit order bounced. I was charged a connection fee of R200 from Telkom on my August account. Upon phoning the customer support, and discussing it with the helpdesk, I was told that they will move my debit order date to the 15th which will allow me to pay cash before the end of the month. I was told that debit order will only be in effect one month after the change, and I can then pay on the 25th of September without any issues..

My shock hit me today that I got a notification that my debit order has bounced and am in arrears, 15 days into the month. This was not mentioned to me. If i was informed that the debit order will be active on the 15 of September and properly explained that the amount will be debited on the 15, then I would have stopped the process. The reason for changing it is to provide me enough time to pay the amount cash before the debit order is processed, which is apparently 10 days before the amount goes off one's account. That means for me to pay cash I had to pay by the 15th of the month.

I must say, for a company who focus on communication, the way this was communicated was not done professionally with proper communication. Please advise how this will be rectified without me paying another huge "Connection fee" due to miscommunication.

Very upset customer, who has been using Telkom for many years!!!