Misadvised/Broke Promises/Yet its still my fault

1/03/15 I called TelkomMobile to query why my DirectDebit had gone of on the 26th when I had told them back in December when the first DirectDebit had failed,that I only get paid on the 27th.The advisor on the day said fine but she will only be able to make it for the last day of the month,but this will only take effect on the following month.<br> <br> When I called in march i had explained the issue and esclated to a manger as she couldn't assist,after 20mins being on hold the call dropped.I called in again explained the issue and asked for a manager,i only got a manger after 25mins.I spoke to Sidney he explained he would listen to the call in Dec and the Dropped call and call me on the 2nd as he said it was not the companys fault he would not cover the failed DD charge from the bank(R115),I requested a call from his manager Mohomed at 11:00 the next day. Neither of these promise call backs have been seen through.<br> <br> I went to the bank and paid the instalment of R308 but to my surprise the money has now been Debited from my bank account of R356(Extra R48)so now they have penalised me for their error.<br> <br> So I was misadvised and now I have paid R779 for a R309 contract.