MIS-INFORMING VICTIMS

I was going through my TransUnion credit report as I do every month, only to realise that there is an account with Telkon sa 8ta for an amount of R882. Immediately called the call centre on 081 180. I spoke Hlengiwe Mavuso. <br> <br> When she checked on her system using my ID number, she told me that there is a branch that released a contract on my name for two Samsungs Note'4's and the contract was cancelled and the phones are with them at store and that it was a mistake and its a human error. <br> <br> Firstly it was not me who app**** and opened that account with them. I asked her to give me info which store it is, contact details of the ***** department etc! She said she doesn't have the contacts, she cant see which store it is, and she keep on saying I mustn't worry its nothing and it was human error. <br> <br> But if it was a mistake where did they get my personal info, why is it on my credit profile and why are they debiting my FNB account?? She couldn't give a clear answer and kept on saying it was human error. Funny enough they can see that a contract is out for two phones but cant give branch name and ***** department contact info. TELKOM SA 8TA, heaven for **********.