Mis communication

My experience with Telkom is below average, they do not know how to treat their customers first of all. I have logged queries with them and there has been no feedback. They decided to debit my account on any given day without communicating with me and then they suspended my account only to let me know that my account will be suspended for 7-14 working days. There is no urgency with them, as a loyal client that has been paying my monthly contribution every month I am told that they can not assist me. I have offered to send them proof that the money was deducted and was told that it will not make any difference. Their client centricity is very poor. I've spoken to Mbali, Nonsikelelo and Lindiwe from their contact center and up to date I have not received any feedback.