Mis communication

<p>I'm currently a telkom customer. I have been a customer for the last year or so. My land line and ADSL line I get from them buy my data I get from a other service provider. The data provider upgraded my data packade from a 4mb to a 8mb for free. I gave telkom a call to see how much it will cost me to upgrade the ADSL line to a 8mb line. The sales person then ask me if I don't want a promotion for a 10mb line, 10mb data package and I get a free router for R799.00. They also said that the router will be delivered 48 hours aftet the call. I Took the deal and cancelled the data package from the other service provider. A month after taking the promotion I received a sms from telkom stating that the payment due is a over a R1000.00. I then gave them a call again to query this and to find out wheres the free router is. The amout was a proforma amount which I understood. They then said that they don't know why the route has not been delivered and then for the first time since I took the promotion they mentioned that it is a 24 month contract. It was never mentioned that it was a 24 month contract and it was never mentioned that I will have to pay a proforma amount. I then requested to cancelled the contract which they gave me a email address for cancellation. I did email but the documents they wanted I could not provide in the mail as I am on the road alot and dont have scanning facilities. I then went to a store to see if could cancel the contract there. They help me and said that someone will contact me in the next 15min. They contacted me and I explained my hole story to them. They then said they have to listen to the recordings of the day when I took the deal with them to see if there is any mention of the 24 month contract. After their investigation they phone me back to apologise for their mistake and that they will cancel my contract with them. I said to them that I still want a 8mb ADSL line with them month to month but the data I will get from a other service provider. They said that they will implement it within 48 hours. I also ask what my installment will be and they said R580.00 for the phone line and ADSL line rental which I was fine with. Couple weeks later a receive a call from there cancellation department to confirm the cancellation. Then this person mentioned that I have to pay a penelty fee for the cancelation. I explained the hole story to him and he needs to investigate as there is nothing on their system that it was there mistake. Still waiting for them to call me back. Another month passed and I received another sms with a amount due of R800.00. I gave them a call again and for some reason 'm still on the 10mb promotion and there is no record of me canceling the contract. They lady said she had to investigate and she will come back to me. That was 2 days ago. Its been a month for telkom to cancel my contract with them. I feel cheated and Image paying for something I don't want. All I want is 8mb month to month and not a 10mb ADSL line for 24 months. For a big communication company the quite bad in communicating.</p>