****ming customers

My LTE service has been suspended due to a billing error on your side.

I never subscribed to any additional services, yet my invoice reflects subscription fees every month without fail. I am only aware of the once-off subscription fee.

I requested a detailed report of these additional subscriptions, only to find that I was subscribed before the router was even delivered to my house. This can only mean one thing: Telkom is ****ming its customers, as I did not subscribe to any additional service at the time of signing the contract.

I have followed up on this matter several times, with no callbacks or responses from Telkom. I also fail to understand why your customer contact centre does not provide reference numbers. This suggests that you do not take your customers seriously.

Due to Telkom’s non-response, I reversed the debit order dated 5 September 2025 and paid the agreed-upon contract fee of R529,00.