Mindbogglingly Terrible Telkom

<p>I want to start this off by saying that I woirk for an organization that services small, medium and enterprise business around the world and if we ever gave our customer the service that Telkom gives us, we would go out of business becasue the one thing that keeps them coming back is the level of service we offer (The product we offer is quite comodotized infact, some places offer this product for free and yet we are still the makret leaders)</p> <p> </p> <p>Now let me get to that part that I am sure you guys are so sick and tired of hearing or reading about... the **** service telkom gives and the fact that they take money out of your account without being able ot explain what for!</p> <p>On the 9th of March 2017 i sent cancellation papers to Telkom to cancel everysingle service I had with them (We moved into a new place and when calling Telkom to do a relocation they said that I would not be able to use my internet as there are no ports in the complex I live in) . When sedniong the cancellation through, i called the billing team that explained to me that it will take 30days to process the cancellations and that I would still be laibale for the March payment. I said that was fine (even though i was unable to use any of the services i was paying for). On the 16th March 2017 i received my April Invoice from Telkom (a bigger amount to that of March). I contacted Telkom on twitter first (becasue they repsond quicker on socail media!!!!) and 3 or 4 times they advised me that someones from the cancallation team will be in touch. Today (20th March) i gave the billing department a call. I got through to the rudest person who did NOT sympathise with me but instead sighed and put the phone on mute a couple of times (probably to swear me out). This extermely rude person then tells me that even though i sent my cancellation in March, I am still liable for April (Still cant use any of the services by the way). I then ask her why my April invoice is more than my March invoice and she tells me its because of my usgae?!?! I HAVENT BEEN ABLE TO USE ANYTHING!!!!!!!!!! I want this sprted out so badly! Is this how they thank a customer that paid their bill every moth and ontime too?!?!! Im so sick of this company!!!!!!!!!!!!!!!!!!!</p>