Mindblowing-bad-service from telkom

After my review on Hellopeter Telkom responded only to fail me once again. I now have a rooter and line installed but my internet has been suspended and I have not received even one statement! My details does not even exist on their system! A line has been installed under somone else's name? Under another adres? I am a ghost on their system, my account does not appear yet it has been suspended?