Migration to new more expensive account 3 weeks

I have been waiting 3 weeks for a account migration to a more expensive package to go thought and even adding the outstanding device fee to that bill. IE wanting to give telkom an estimated R200 more a month for an account migration and it seems like they do not want my money!<br> <br> Its been 3 weeks and my account is still not migrated. 3 weeks.. MTN would jump for the opportunity to get my money.<br> <br> how does telkom expect to be a profitable company if there customer service is not playing ball at all!