MIGRATION TO HIGHER PACKAGE IMPOSSIBLE

Good day,<br> <br> I am currently on a smart plan 100 with Telkom mobile and pay R449 a month, My circumstances have changed sins I have taken the smart plan 100 and therefor I want to migrate to the unlimited lite package.<br> <br> No one can help me in this regard, it seems impossible? Call centre can't do anything and don't understand what I am saying to them. Then I go into the shop and they just don't want to help me???<br> <br> Come on, I want to go to a higher package with you? Can you please just let someone contact me that can actually help me? Or is it to much to ask???