Migration services

Went to Telkom store on the 19th of November 2015 for migrating my 10 gig data plan to 30 gig. In store they told me it was active at 10:00 AM. Went home not active. Went back at 15:00 to hear what is going on and they told me the first person made a mistake but it will be active at 20 November 2015 in the morning. It is currently 4:30 Pm and not active yet. How the hell does this work? When I migrated my phone package,it was immediately active, now this delay? Call center can't assist as usual. Please resolve the issue and approve the migration as it is a higher package and I will pay more! Pathetic.