Migration Penalties???

I've Been battling to Migrate to Telkom unlimited package after I was told by the mobile shop at pavilion that when I renew my contract I only pay 3 months and then come in to do Migration. When I went back after 3 months they said I need to wait longer as system doesn't allow for it as yet. But the call center indicated that I can???? Migrate. Case was lodged, about 4 months ago, no one from Telkom got back to me. I have since done the migration at the Telkom store in Gateway and was happy that it was finally done only to be surprised with a 12k invoice with 9k migration penalties. For what!!!!!??? <br> No one in store has said anything regarding this and I see on hello Peter I'm not the only person being taken for a ride!!!! By Telkom mobile. If I knew this I would not have renewed with Telkom mobile and moved over to someone else!!!!!! I need assistance as I'm not paying any penalties!!!! my account is 100% up to date.