Migration Penality Fees

I am highly annoyed with Telkom and their customer service, I was suppose to get my penalty fees credited into my bank account but someone took it upon themselves to decide to pay my money into my Telkom account. I am highly annoyed due to the fact that it wasn't resolved within the stipulated 7 days turnaround time. I was put on hold forever and I am on my second week dealing with this problem. Fix your customer service and never make such assumptions. Need my money back as in today!! Regards, Annoyed customer