Migration of data line to new ISP

<p>We moved, I put in an order online for a line transfer (ie I would keep the same number). Order number ********** 39, this was on 16 march. We moved at the end of May. Then when I checked on the status, I was told the order didnt exist. So, new order put in ********** 43, that's 24 April. Eventually they came to instal and now I have a new number which I specifically didnt want to happen but at least I have a data and telephone in. <br />I want to use WebAfrica as my ISP. It seems Telkom's policy has changed and now I have to request migration so the line goes into a pool, and only then can the selected ISP take over the line. I've sent this request via the call centre, was told I can only do it via email. Spoke this ********** />Also sent this to a consultant at Canal Walk ********** (he confirmed he sent the message through) as well ********** />Now it takes about 5-7 days according to webafrica for the line to go into the holding pool. Then they can request that the line be released. I requested migration on 15 May. I have heard nothing from Telkom. <br />Please can someone assist me. I'm going round in circles trying to get a very basic request actioned. This happens everytime with Telkom. Please help. <br /><br /></p>