MIGRATION OF CURRENT PACKAGE

Good day Telkom<br> On SAT 27th June i visited Durban Pavillion branch to do mygration from My 10gig to a My15 gig package. The consultant told me he wil cancel current 10gig R299-00 month-tomonth (No ***) & migrate me to 15gig R399 month-to-month. He then confirmed done & gave me a new Sim card to new No *** for 15gig. I asked if migrated why did he give me new sim card wiyth new number & he told me thats the process. I then asked him again (2nd time) if old 10gig was cancelled & he confirmed yes. He also confirmed next debit order of R399 wil lbe end of July. As per SMS i got this morning, R299 debit from Telkom for My 10gig went off my account.<br> <br> I did not request additional contract. I wanted to change from 10gig LTE package to 15gig LTE package. I am concerned that he activate a 2nd contract as i can see old one still active which means i will be paying for x2 contracts<br> <br> Pls attend to this urgently & give feedback as i am not paying for x2 contracts<br> <br> Thanks<br> George<br> ***<br> <br>