1 reviews | Active since Jan 2016
Migration made up terms.
Hi guys me again.
One of your thousands of customers that you don't care about.
This time around I want to pay more for your packages and I get told by your call center NO.
I wanted to migrate my Freeme 1gb package to the Freeme 5gb package and were told that the only way to do this was that I extend my contract for another 24 months which is in contradiction to your standard terms and conditions:
any Migration will not have the effect of creating a new agreement, save that the parties will conclude an amendment to the Agreement which details the revised Mobile Goods and Mobile Services and the associated Tariff Plan, selected by the Subscriber and
All I want is to pay more, get the Freeme 5 gab and pay you more to get the 300 minutes add on to the deal. By my calculations I will pay you R205 a month more and yet your call center agent tells me that I need to renew the current contract for another 2 months. I was also told then If I decide to renew the contract, after the current term is finished, and I want a new phone, I can just migrate again and renew the contract for another 2 years. So this way I will never qualify for the monthly deals either.
Please let me know.
Jaques
