Migration fees

<p>Migration fees</p> <p>I took out a Smartplan 100 contract on 19 May 2014. </p> <p> </p> <p>One month before the contract was due to expire, I provided notice and requested a change to a pre-paid basis. This was duly done, at the end of May 2016.</p> <p> </p> <p>Telkom then changed arrangement, but added R400 "migration fee" to my account.</p> <p> </p> <p>Since my contract was over, please refund me my R400.</p> <p> </p> <p>I had visited Cape Gate branch twice, to no avail. They had taken copies of the documentation, and refered it to a service agent. To date no progress was made.</p>