Migration fees

This is not the first time I have *****ed over by the most terrible company in the world. I upgraded our data bundle and specifically asked the sales person if there would be any extra costs apart from the higher monthly premium. He assured me there would be NOTHING. He even phoned head office and they confirmed. Today I got surprized by R948.50 that got deducted from my account. This is totally unacceptable and should telkom not respond to this I will be going straight to consumer protection. Telkom truly is the most pathetic network in South Africa. It now makes sense why they offer the good deals they do because the are *****ing people left right and center. I would appreciate to be reinbursed and contacted from someone other than a sales person.