AU
Anton U
1 reviews | Active since Jul 2011
08 Jul 2016, 05:56
Migration fees
<p>I took out a Smartplan 100 contract on 19 May 2014. </p> <p> </p> <p>One month before the contract was due to expire, I provided notice and requested a change to a pre-paid basis. This was duly done, at the end of May 2016.</p> <p> </p> <p>Telkom then changed arrangement, but added R400 "migration fee" to my account.</p> <p> </p> <p>Since my contract was over, please refund me my R400.</p> <p> </p> <p>I had visited Cape Gate branch twice, to no avail. They had taken copies of the documentation, and refered it to a service agent. To date no progress was made.</p>
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Replies (4)
Telkom's replyOfficial
08 Jul 2016, 09:32Hi Aru
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Jul 2016, 09:32
Official
Hi Aru
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
AU
Anton U's updateReviewer Update
28 Jul 2016, 15:13It has now been 3 weeks since Telkom assigned a Ref number. So far, nil response.
AU
Anton U's update28 Jul 2016, 15:13
Reviewer Update
It has now been 3 weeks since Telkom assigned a Ref number. So far, nil response.
AU
Anton U's updateReviewer Update
08 Aug 2016, 09:51Thuis issue has not been resolved yet.
AU
Anton U's update08 Aug 2016, 09:51
Reviewer Update
Thuis issue has not been resolved yet.
AU
Anton U's updateReviewer Update
12 Sept 2016, 17:32I raised this issue on 8 July, so far I have only received a reference number. Further posts have been ignored.
This issue has still not been resolved.
AU
Anton U's update12 Sept 2016, 17:32
Reviewer Update
I raised this issue on 8 July, so far I have only received a reference number. Further posts have been ignored.
This issue has still not been resolved.