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Enrique D

1 reviews | Active since Nov 2014

24 Nov 2015, 07:01

Migration Charge and Incorrect Pro Rata Bill

I migrated in January 2015 to a bigger package from 7.5GB to 15GB LTE data contract. What has happened since is that i have been charged a migration fee every single month when on the invoice it says One Time Fees. Insult to injury is that I migrated upwards therefore i should not even have been charged a migration fee. So that alone is R170 x 11 months = R1,870.00 credit which is due to me. Secondly in the month that they pro-rated the 2 contracts (January 2015 invoice) something very funny happened being that the total contract value is R627.50 (New more expensive contract) but in their calculation i get billed for R1,031.53. I am no genius but common sense would dictate that the amount cannot exceed R627.50 as I did not utilise any excess data. Account number is ***.

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Replies (1)
Telkom
Telkom's reply24 Nov 2015, 07:22
Official
Hello enriquenaz,



Thank you for making contact with us

This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.


Included below is the link to your report.

http://hellopeter.com/company-zone/update-response?report=***

***

Regards
Keagan
Telkom Social Media Team