Migration ADSL to Fibre

I am extremely disappointed in the service received from Telkom in trying to migrate from ADSL to Fibre. Vumatel installed my fibre line on the 16th October 2018 and Telkom delivered the router on the same day. Till today I cannot get a username and password or an internet connection over fibre even though everything is installed. No matter how many times you phone Telkom to rectify the problem no one seems to know what to do. They refer you back and forward between 10210 and 10213. I had no problems previously with my ADSL and would not have even considered fibre if I was not approached by Telkom. It is more trouble than it is worth and to top it off I have received my Telkom bill for the month and have been charged for the installation of the Fibre on my bill which is of no use to me currently.