Migration Admin Fee

I called to cancel my data contract (20GB at R249pm) but was encouraged to downgrade to a lower package instead (10GB at R99). I asked if there was a charge for this and was told NO, NO CHARGE. This month I see there is a R201 Migration Admin Fee on my bill.

I know these calls are recorded so can somebody please review the discussion. I only went this route because I asked and was told there would NOT be a charge. I cannot be liable for one of your agents not knowing what they are doing. I may as well just have stayed on the 20GB contract for the remaining 3 months.

I always have issues with Telkom when a contract comes to an end. Yesterday I called and was told the manager is busy and that her mailbox is full, but I would get a call back the same day. Still waiting… I also asked to be copied on to the email that was to be sent to her. Still waiting…

This will be the last time I do business with you people.