Migration

I called your contact centre numerous times and was informed that i need to go to a Telkom branch to change my smartplan 50 to smartplan 100. I went to your Tyger Valley branch who made me fill in the form. And they also informed me what my new contract payment would be. They went on to inform me that within 3 days I would get an sms when this is done. I left Cape Town back to Jozi. I phone your contact centre to follow up on this. The lady told me to go back to that branch, which i obviously refused. Your branches have contact numbers which they dont answer. I was told to go to another branch and i refuse to do again what I already submitted a form for. What terrible service for a person who has 2 contracts with you