Migrating issues with Telkom and No responce

Long story short..... It has been 2 weeks<br> <br> The line was installed on the 18th of November phone line does not work, had 10mb and then the connection was intermittent and speed dropped to .3 to .05 mb. nor did I receive a router. <br> <br> 19th Nov: called ( as i could not log an online fault \something wrong with my account"error on the online application to learn my account was suspended (but not really) it was not activated...(still get the message)<br> <br> Phoned again to activate the account and ask for upgrade then was told it will cost me R5000 penalty as I \""chose\"" a package deal on the 18th which I didn't...that is where I found out regarding the new contract and asked to speak to a manager"