Migrating dsl line to telkom

On Thursday I request via the call centre that my line be Reactivate. I was informed that my line is still with Cybersmart altho it was cancelled a few months ago. Agent informed me that they will put in a request to have my line force pulled and moved back to telkom. They said it will take 48 hours. It is now 4 days later and I am yet to hear anything.<br> <br> I called again today and every agent says they can't do anything and keep teanspering me to different departments.<br> <br> I can not request and will not request Cybersmart to release the line as it has been cancelled with them. And I have reported them to Icasa for breach of contract.<br> <br> Please have my line sorted out as I am currently paying for an is service and not being able to make use of it.