Migrating DSL line feels like mission imposible

On 10 October 2017 i did sent Telkom an email asking them to please transfer my DSL line to the Telkom holding pool because i want to migrate my DSL line to another ISP.After many hours on the phone,multiple calls and e-mails,and more than 40 days Telkom still dont have my line in the Telkom holding pool.Its almost with every Telkom interaction Telkom tells you what you want to hear like yes your line is in the holding pool or from our side it appears to be in the holding pool but when i call my ISP they confirm my line is not yet in the holding pool.Why does Telkom have this dont care attitude and tell you things that is not true.I dont know how im going to resolve this matter because Telkom dont comply with my request,They have this bad attitude. Telkom just keep on blaming my ISP and say they must take over the line but my ISP cant take over the line because Telkom did not put it in the holding pool.The entire migration process should be completed in less than 7 days and can be done in 48 hours.Its more than 40 days already with no success.