Migrating contract - no feedback received, 2 weeks later!!!!

On 2 Dec 2019, I app**** to change my data contract from my personal name to my company. Today is the 14th Jan 2020 i.e. 2 weeks later and I havenet heard anything from Telkom even thought they told me to wait 48 hours. I called the call center and after being taken from pillar to post, I was told they cant find my case no and so I need to make the trip back into the shop where I app**** or call them. Since I am unable to make the trip, I decided to call. I have been calling them for the past 3 days with no answer. I am in shock at Telkom's level of service. Disgusting to say the least.