Migrating ADSL Line to Holding Pool

<p>I have changed service providers for the landline at my mothers house towards the end of September to be effective from 01 October 2016. It turns out that 6 weeks later the line has not been transferred to the "Holding Pool" so that the new ISP can move the line to them.</p> <p> </p> <p>I have already raised this issue with my current ISP and I am now told I need to contact Telkom. I tried calling the call centre and and was waiting for more than a hour, which is completely unacceptable. I would like the line to be transferred to the holding pool and need confirmation once this is done.</p>