MV
Marinus V

1 reviews | Active since Sept 2015

19 Apr 2016, 10:17

Migrate from ADSL to nothing !!

Telkom contacted me to find out if I would migrate from ADSL to Wireless. I was assured that wireless would be more stable and that all three my telephone extensions in my house would work on the wireless system. The migration took place and I have had nothing but problems since. Most of the time the wireless is not working and I now only have one telephone extension in my house. (when the service works) I have logged several calls (last reference 510CRZ150416) which are according to SMS' received from Telkom resolved but still no functioning system. I cannot phone or receive data on wireless. On top of this, I was now told that I would have to pay for a call out from Telkom?? PLEASE fix the wireless system and get all three my telephone extensions working again, Alternatively, migrate me back to ADSL - it was working just fine.

0
Replies (1)
Telkom
Telkom's reply19 Apr 2016, 13:17
Official
Hello Marcel Verbeek,

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,