Migrate from ADSL to Fibre

Call centre offered me the special R699 to migrate to Fibre, install was done over a month ago and still no connection to the internet over 3hours spent on the phone to call centre agents over the next few weeks in technical and sales being passed back and forth. Spent 3:30hrs at a telkom store only to be given the call centre number and told they cannot help me.<br> <br> Logged a full new installation, had the technician come out and reconnect from scratch this was almost two weeks ago and still nothing, plenty of calls logged and still nothing and no department is able to assist. All I want to do now is have my line put in the holding pool so I can change from telkom to another isp, please please please can someone assist me!