Migrate - Double Charge for Device

<p>7 Months into the 50 GB and I wanted to migrate to the 100 GB package. </p> <p>I went to the Telkom shop in Menlyn Pretoria to do an "upward migration", and was told that I'm unable to migrate - I have to take out a new 36-month contract. Which includes a device. I don't want a device; I already have a device. The call centre says the same that I’m unable to migrate.</p> <p>The Telkom terms and conditions on the website states in section 6, 6.1, b: "The subscriber shall continue with the existing contract agreement, and shall not be considered to have entered into a new contract agreement based on the migration request." It also states: "c. Subscribers who are subscribed to old offers can migrate to the new broadband offers. Upward migrations are limited to one instance per calendar month only"</p> <p>So Telkom seems to be in contravention to their own terms and conditions.</p> <p> My request is simple - I want to migrate from 50 GB to 100 GB, without extending the period of my contract. Why is this impossible for Telkom to comprehend? What is my options here? I have tried to cancel the contract, but is not getting any joy on that front as well.</p> <p>AI Volschenk</p>