Mifi special R99

the whole Mifi special R99 per month is hogwash, its just as clear as mud from my point of view. I app**** on the day the special on the 1st of march only to be told i was late, no-one at festival mall branch know what is going on, the attitude is bad, staff is arrogant, they do not come back to customers. Customer service non-existant there i suggest training for all the staff esp the branch manager Judy , who covers up for her staff and lets staff arrogance happen to her in presence