1 reviews | Active since May 2016
Middleburg Mpumalanga, Direct store; Telkom escalation centre
<p>I lodged a complaint with Telkom's escalation centre - only available via email; No telephone numbers are known by call centre staff..... </p> <p>I am getting my 4th Huawei modem within a period of 12 months. I have to travel from Witbank, to Middleburg, +/- 30 km and a toll gate of R106.00 (R53 one way). The 3rd time I returned the Huawei/Dlink modem I was told not to move it by the Direct store staff member - HELLOOO - it only gets moved to dust beneath it. HOWEVER the last time 22/11 was pathetic - they had NO stock of ANY modems - "I don't know, maybe they will be here next week" She had a book and took my details - I am still waiting for a Phone call..... </p> <p>HOW CAN A DIRECT STORE - run out of stock?? POOR MANAGEMENT. This is how it works - AAHHH only 4/5 on shelf - ORDER STOC**** </p> <p>This store is a disgrace to the brand TELKOM - poor attitudes, poor management. These people are the face of the company - SCARY!!!</p> <p>I ********** />date: Tue, Nov 22, 2016 at 11:22 AM<br />subject: ********** 272</p> <p>2nd Email sent on 23/11. </p> <p>I then received a call from a gentleman saying that i would receive a modem via courier shortly -apologies etc. 24/11 @11h31</p> <p>I AM STILL WAITING!!!!</p> <p>Another email sent today..... </p> <p> </p>
Thank you for that - BUT i already reported to your escalation department? Is this higher up the chain of command?
Thank you for that - BUT i already reported to your escalation department? Is this higher up the chain of command?
I received my Telkom Bill today - SURPRISE, SURPRISE.....
The 1st call out - ADSL / line splitter "blown"
WHO DOES THE SPLITTER BELONG TO - TELKOM...........
2nd Cal out - MODEM BLOWN - WHO DOES THE MODEM BELONG TO -- TELKOM.......
I have been without said modem since the 22/11 - BUT I AM PAYING FOR IT! I SET UP MY OLD BILLION 800VGT so that I can get online for my business.
SO.... I can do all this - you know [10.0.0.2.] login, set up router etc. etc. etc.
Now I ask you WHY is it unnecessary call outs??? I COULD NOT RESOLVE THE ISSUES MYSELF- TELKOM equipment MALFUNCTION.
This is beyond pathetic. I have been a client of Telkom for over 10 years - I will not be renewing ANY contracts AT ALL. As soon as the 24 month contract is over - YOU are done with.
NOW I shall be looking for further assistance from - ******The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by: Receiving and dealing with complaints and disputes by a consumer relating to its Code of Conduct or the Consumer Protection Act free of charge.
Complaints | CGSO - Consumer Goods And Services Ombud
www.cgso.org.za/complaints/******
Contracts (taxable)
Description Ref No Period Cost
________________________________________________________________________________________________________________________________
ADSL Term Contract CT ********** 47 13 of 24 months R0.00
Contract term CT ********** 42 13 of 24 months R0.00
________________________________________________________________________________________________________________________________
Subtotal R0.00
________________________________________________________________________________________________________________________________
Other Charges
Description Service/No Ref/Date Cost
________________________________________________________________________________________________________________________________
Unnecessary Call-out Fee ********** 272 R252.94
Unnecessary Call-out Fee ********** 272 R252.94
________________________________________________________________________________________________________________________________
Subtotal R505.88
I received my Telkom Bill today - SURPRISE, SURPRISE.....
The 1st call out - ADSL / line splitter "blown"
WHO DOES THE SPLITTER BELONG TO - TELKOM...........
2nd Cal out - MODEM BLOWN - WHO DOES THE MODEM BELONG TO -- TELKOM.......
I have been without said modem since the 22/11 - BUT I AM PAYING FOR IT! I SET UP MY OLD BILLION 800VGT so that I can get online for my business.
SO.... I can do all this - you know [10.0.0.2.] login, set up router etc. etc. etc.
Now I ask you WHY is it unnecessary call outs??? I COULD NOT RESOLVE THE ISSUES MYSELF- TELKOM equipment MALFUNCTION.
This is beyond pathetic. I have been a client of Telkom for over 10 years - I will not be renewing ANY contracts AT ALL. As soon as the 24 month contract is over - YOU are done with.
NOW I shall be looking for further assistance from - ******The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by: Receiving and dealing with complaints and disputes by a consumer relating to its Code of Conduct or the Consumer Protection Act free of charge.
Complaints | CGSO - Consumer Goods And Services Ombud
www.cgso.org.za/complaints/******
Contracts (taxable)
Description Ref No Period Cost
________________________________________________________________________________________________________________________________
ADSL Term Contract CT ********** 47 13 of 24 months R0.00
Contract term CT ********** 42 13 of 24 months R0.00
________________________________________________________________________________________________________________________________
Subtotal R0.00
________________________________________________________________________________________________________________________________
Other Charges
Description Service/No Ref/Date Cost
________________________________________________________________________________________________________________________________
Unnecessary Call-out Fee ********** 272 R252.94
Unnecessary Call-out Fee ********** 272 R252.94
________________________________________________________________________________________________________________________________
Subtotal R505.88
I received the modem on Wednesday 21/11 - a day short of a calendar month........ The Middleburg Direct Store stated that they only received modems this week.
I still have had NO reply regarding the billing. What is going - Businesses don't seem to get that clients are YOUR business. Without happy clients you will have NO business....
Client service is and should be the number 1 priority of every business.
I received the modem on Wednesday 21/11 - a day short of a calendar month........ The Middleburg Direct Store stated that they only received modems this week.
I still have had NO reply regarding the billing. What is going - Businesses don't seem to get that clients are YOUR business. Without happy clients you will have NO business....
Client service is and should be the number 1 priority of every business.