Mickey Mouse Telkom

Got a problem with telkom dsl line again. Offline from the morning. After calling 10210,was on the line with the callcentre for 1h 24 minutes and they still couldn't fix the fault. The person helping me was very confused and had no idea idea what she was doing. I had issues with dsl line many times it was resolved very efficiently with the 10210 number. My matter still hasn't been resolved now im waiting for a technician to resolve the matter remotely,all I have is a reference number to keep calling for feedback,all they saying is they will attend when a next available technician is available. I want to upgrade to fibre but Telkom doesn't offer fibre in my area but Vumtel,Afrihost etc does offer fibre in my area. Frustrating because im stuck in this Telkom dsl contract for like another year and a half.