Messed up service - *********** “technicians”

I registered for a telephone line on the 29th September 2017, 4 days later (I was away on a business trip), a technician came and security opened up for him. He found that there was a fault on the DC box and he could not install a line over to my place - he then did not bother to call me and provide me with an update, which is part of his job description. He kept quiet and left!

Following week I got back and found nothing had been done. Fast forward two weeks later, got a notification that a technician was coming, he did not come. Following day, he came, called to confirm address, that was it. After work, I found nothing had been done. Following day security told me that he could not find DC box anywhere... WTH???!!! How was the first guy able to find it then? Anyway, he also did not bother to call me, and guess where the DC box is? Just outside my complex as you leave the entrance.

A week later, 30 October - exactly a month and one day since I logged a request, gave customer care a call, waited for 17 mins before call was answered. Spoke to lady who called both technicians and they agreed that they would meet on location today as one knew the box’s location and the other was to install the line. Again, I left my keys with security, and I did not hear a thing the whole day, just got back from work to find that they didn’t come!

Now tell me, why should I proceed with Telkom if your staff have made it so hard for me to get access to your products and services?! Why??? Thinking of cancelling my order. Your service is pathetic, staff are unprofessional and ***********, how does a technician end up not knowing where switch boxes are? This is a joke!