Messed up phone line transfer

I called on 17 Feb and requested phone line transfer,which I went Through entire process with consultant. The idiot some how booked an adsl fault instead.i saw the sms Anna called again on 19 Feb to enquire what was happening and was told no move was booked. Went through whole process again. Told them in was urgent for 1march. This time the idiot who took the call booked it against the wrong exchange so it was rejected by your network department and she was supposed to rebook it, which she did not. Women I called in the 3Rd of march I was informed of the mess up and that no one had Bothered to rebook.so I, for the 3Rd time booked the move, which was necessary for the business to run from the 1St of March and requested an escalation and a manager to contact me so I can explain how this was crippling my business.the consultant put me on hold for 10 minutes and then told me her supervisor would call back. And of course he did not. <br> No where I the world can a telecoms company get away with this ******** except in here where you are a monopoly. <br> Ridiculously bad service