Messed up orders 3 times, cut my existing service

<p>I app**** to relocate my line 7th April. Ref: ********** 51A.</p> <p>I called on 20th April. I was told order is still under process.</p> <p>I called again 24th April. I was told my order was cancelled because my number was going to change. They were not sure if I will accept the change. So I checked with the agent, they have my home number, work number, cell phone number and email address. But didn't contact me.</p> <p>I therefore app**** to recloate again. I when asked when do I want disconnection, I stressed 'do not disconnect until new line is installed' order # ********** 58A</p> <p> </p> <p>Today 3rd May, just before 4pm my line was disconnected. So, I phoned call centre again. Lady called Sezile says their record reflects I requested disconnection today. After hearing the situation, they agreed to reconnect me. And gave me a reference number ********** 89. I was told my line will be back by 5.30pm</p> <p> </p> <p>5.30pm 3rd May: still no service. I called back. Explained the situation again, before I was able to get a name, the lady put me on hold. I was on hold for 29 minutes and at 6pm the call was cut. </p> <p> </p> <p>This is no way to treat your paying customer. </p>