Messed up my order!!!!$!!

Called Telkom this morning to find out where my order is which is a week late with zero communication to find out that the girl on the system can’t find it or it has been deleted. So to put things in perspective I did a Pre approval upgrade online. They took a year to call back. Called in myself because I no Telkom has horrible service when it comes to everything other than the product. They placed my order and told me it would arrive in last week. I’m now going on holiday this morning and when I called in they told me it’s cancelled. Then I wanted to replace it and I was told I should call upgrades. I was waiting on the phone for a hour to get through to someone. I don’t want to say the service is **** because everyone knows this already. If I ever get the chance to speak to the MD of Telkom he will no that he will get a award for taking a good business and running it to the ground. There isn’t any alternatives to leave you for but wen there is I’m going to leave Telkom. I spend way to much on your pathetic service. I want my order solved. If not. I’m not going to upgrade my mobile broadband, I’m not gOing to upgrade my iPhone 7 and I’m going to buy out this IPhone 8 so I never have to deal with idiots again. I want this resolved today. Matter a fact I want compensation for the two weeks including inconvenience. If you reply to this and fail to meet my demands I will be forced to escalate this to someone higher than you. I have now spent almost two hours trying to resolve this. I’m just checking for my order! How the hell can it be this frustrating