Messed up clue less service

<p>I'm beyond angry with the service from Telkom.A few days before month end of May I get a call from one of their agents informing me about their packages. I indicate to the lady I'm looking for a deal but only for June. She informs me the best deal for me would be a B315 Huawei router with 5gigs anytime Data and 5 gig Nightsurfer for R199.Which I accepted. I get my package on the 25th of May hardly two days later they call my fiancé to sell to her 15GB anytime data and 5 gigs Nightsurfer for the same price that I'm paying for R199.When I called the number they provided that I should call within 7 days to cancel or change the deal NO ONE ANSWERS ...Eventually I get through to their Marketing department and I ask them why I was not informed about ths other package for the same price that has more Data and the guy could not answer me instead he said he will make sure the consultant who called me should call me back but in the meantime he asked that I call Telkom.A week later stil no call.I call Telkom and a very rude consultant tel me to call direct marketing because they sold the product to me. I inform her I want to deal with Telkom because the contract I have is between me and Telkom and that they said I should call telkom.then she very rudely tells me they won't do anything about it and volunteers a cancelation form to me but informs me I called after the 7 days grace period so I'll have to pay the cancellation fee.What happened to retaining your clients I ask to speak to a manager of which I was kept on hold for 5 minutes she comes back and tells me their managers are in a meeting but she will ask them to contact me. I call them back the next day because I didn't get any call from them. When I call again im transferred from one person to the next Speaking and explaining the same issue to 4 different people and no one can provide me with reasons why I wasn't informed about the other package and all they can say is WE CANT HELP !!!!! I ask to speak to a manager again and the lady told me she will rather log a call with their technical department because their managers are not available at that point they are in a meeting (Case number ********** 8) and because my contract only started on 30 May receiving the Data only on 1st of June then I should be given the June deal of the month. 3 days later i call to find out what is going on and I'm told my case was closed because they did not have enough info for my case Yet once again no one bothered to call me or send me an e-mail to get more information??? I spend 25 minutes on the fone with this consultant explaining the same issue over and over and over again because she does not understand what I'm telling her or she's simply is not in the mood to provide me with a solution. I ask yet again to PLEASE speak to a manager Im told again the manager are yet again in a meeting AT PAST 5 IN THE AFTERNOON. I ask her where can I log a case or lay a complaint and I'm told to go to HALO PETER. In my entire life I've never heard of that How do you send your customer to an outside company to lay a complaint Instead of trying to solve it internally??? I'm really at a point where I just want to cancel all other contract with Telkom. </p>