Messed-up Account Billing

I got the shock of my life this morning (04 November 2020). When I opened the Telkom App and checked under the Accounts button, the amount due is R 4 055.00. When I phoned in to their Call Centre I am told that I owe money for a device that was ordered online.

The device in question is a Huawei P30 Lite phone whose contractual obligation would have been R 249.00 (a Telkom Agent tells me in his system it is R 298.00). I was kept on hold for more than 20 minutes without any feedback forthcoming.

The contract was cancelled as a result of failure by Telkom to activate my ported number for 6 days. So on the seventh day I had enough and requested that the contract be cancelled and the device collected as per the online sales 7-day cooling-off provision.

According to Telkom this is the breakdown of the charges: 1. R 59.00-correctly captured 2. R 149.00-correctly captured 3. R 298-correctly captured 4. R 3 549.00-contract was never activated by Telkom itself hence I returned the device within the 7-day cooling off period.

I will not be made to pay for the poor work ethic by your employees who should have captured the transactions as they happened during the cause of the month.