Messed around by Telkom!

I placed an order for iPhone X on 6 December and was debited 5 days later. I was promised my phone would be delivered within 5 working days. I called after 5 working days and was told the order was not placed. I asked them to place the order immediately which I was informed would be done.

I called again on 23 December to be told again that order was not placed! Important to note that at this point noone mentioned anything about stock availability and that my phone would be sent ASAP.

I called again on 2 January to be told there is no stock. I called again today (17 January) to be told yet again there is no stock.

Why was my order not placed when there was stock? My debit was taken fairly easily, why can my order not be treated with the same level of expediency?

I expect an immediate resolution. I can understand if there is no stock, but not when my order has been delayed while there was stock! I expect Telkom to go purchase a phone, at their expense, and have it delivered to me within 5 working days. If this is not done, I want to cancel the contract and I want a refund of all fees paid by me, including compensation for the inconvenience.