Mess up with application reference ***

<p>Dear sir or madam</p> <p> </p> <p>I had a fixed line ********** installed at my house in Brixton, so I decided to change to LOOK ALIKE wireless, mainly due to cable theft. On the 7th of January 2017 I called Telkom sales and placed my order they said to me the wireless will be installed between 7 and 21 days. On Monday morning when I wanted to use my phone I discovered that my line was dead. I assumed that the port was in in process - so I called the faults departement and they have explained to me that the line is disconnected due to the port process. Just to be on the safe side I called the sales department yesterday and they have said to me that the order was cancelled. I asked her the reason and she said to me that the order was processed incorrectly. I checked with the technical department and spoke to Avesh the technician he said to me that the line has been converted and that he will send an email to the relevant department to instruct them to deliver the phone. I called againg today and spoke toCindy in the sales department she said to me that order was cancelled and the only way she can assist me is to re process the order and gave me this refernce ********** 99. Their service is appalling. Even the two companies which I work for was with service since the begining of January 2017</p>