****mers with network issues

Telkom is a ****, I have a router with them I pay R145, since 2023 I’ve never had any issues with the debit order. July 2025, I had money in my account and they did not take it and it’s very hard contacting them and I don’t even have their bank details. The following month the double charged me, which was okay because they didn’t take their money the previous month and for the month of August they tell me I owe R351 instead of R145 and again the did not take their money debit order again in August. This time they send me a link and I make a payment of R145 in their portal. I requested a callback and they representative called me and I asked what is the R351 for and she said told me Telkom charges you R200 if the debit order does not go off and she told me that they are going to add another R200 because the August bill wasn’t taken out of my bank directly. Is this a **** that Telkom is doing because this is not the first time I’m hearing about this **** and they refused to cancel my account and said I should call back tomorrow