****mers!!

I purchased the unlimited off-peak data on the Telkom website and paid using my capitec card, there was a technical glitch on the page but money was deducted from my account and the data didn’t come through, I called Telkom to enquire they telling me that I should consult with my bank and when i call my bank they telling me I should request a pre-authorisation letter from Telkom, both parties are not assisting and I still haven’t gotten my money or data … what’s upsetting me is that its not the first time that this is happening. And I didn’t get my money or data back. I am DONE with them and I am switching network providers