MERRY-GO-ROUND NIGHTMARE WITH BS EXCUSES FOR NOT STOCKING PRODUCTS THEY ADVERTISE!

Wow where do I start? Get comfortable while I take you through the lovely business that is Telkom. My Samsung Galaxy Note 10+, which I had on contract with Telkom for 3 years finally died with the fami**** black screen of death. I had been waiting for the 23 range anyway and chose to wait and not go with the 22 that came out last year. Cool. I go into the local Telkom and speak with a very friendly and helpful lady. I want to "upgrade" my package and get the Samsung S23 Ultra. All good. A million signatures, fingerprints etc. and then I'm told "We don't have stock of this item, we have to order it" <rolls eyes> So I point to the Telkom brochure that is current and all over South Africa. I ask why are you advertising a product you don't actually even keep in your shop? So a few days later (yesterday) I get an email saying my phone has arrived. Happy me drives off to the Mall today thinking I'm going to go in, pick up my new phone and waltz out of there in under 5 minutes. Nope. Dream on. I can't recall if the computer system went down or was coming back to life after loadshedding..... so this started the delay. Then after half an hour I have to sign another 4 times and give my fingerprints. Again. Then I look at the brochure while I'm waiting and see I can add a Galaxy 5 watch to the contract for only R29 per month. I say cool, I'll go with that. More paperwork, more signing, fingerprinting etc. I say I want pink or purple. Sorry this store only keeps charcoal. I show them the brochure showing 4 different coloured watches - pink, purple, black and charcoal (which looks like navy) and say why are you advertising products that you don't have and can't get???? "We're only a small store". Really? Based in 1 of the wealthiest areas of the WC. After having to initial every single line and signing copious more times I'm ready to go with my phone and watch. NOPE. No stock of the watch!!!!!!!!!! Now I've been in the store for an entire hour. I ask why can't I take the phone now and collect the watch next week when it arrives? Since I've already signed all the paperwork I'm on the hook, and unlikely to opt to pay for something I don't really want. NOPE. Has to be signed out together therefore I can't take my phone today if I want the watch!!!!!!!!!!!!!!!!!!!!! I'm ready to pull my hair out. I say cancel the watch then because I'm wasting time trying to buy products THEY DON'T STOCK. Have they heard of FALSE ADVERTISING. Then the sales agent says, because we don't sell a lot of watches at this branch we don't get stock of them. I SAY THE REASON YOU DON'T SELL A LOT OF WATCHES AT THIS BRANCH IS BECAUSE YOU DON'T HAVE ANY TO SELL!!!! And for people who want a "bundle deal" the likelihood is they too will have to wait additional time to get their "bundle" due to the system being unable to release the phone and then the watch. How about STOCKING THE FULL RANGE OF WHAT YOU ADVERTISE. YOU JUST NEED 1 OF EACH COLOUR WATCH AND 1 EACH OF EVERY MODEL OF PHONE. I'm pretty sure your SALES of watches and other gadgets would go up if people could actually get those items in store! This was like being on a merry-go-round and being drunk at the same time!!!!!!!!!!