Menzi magubane team leader from durban

A deposit of 3400 was meant to be paid back to my account after 72 working hours of cancelling my mobile contract its been 3 weeks and this is the response i got from from one of telkom's call agent...

(Menzi Magubane rep****)

"Another thing that you need to understand Nkosinathi is that I have other accounts that I need to prioritise just like I am prioritising yours. You are not the only customer that I need to pay attention to. It is always important to be open minded when we address issues especially if you have been told that your matter has been escalated to the managerial level and it is being attended to. If you feel that Menzi has failed you in terms of resolving your matter, feel free to utilise other options that you have at your disposal of which is to call the call centre and request to be assisted by another team manager. I will not tolerate emails from you with words such as ‘chaza mawuhlulekile’. I find it to be very disrespectful."

This guy made me apologize for demanding that my issue get attended to or he would close my case of which he did by setting it as default. Its amazing how your fustration as a customer can turn into you begging the call agent to resolve your case.