MENLYN TELKOM FINRITE

I currently have a repair ongoing with telkom and an insurance claim with them as well. NOT telkom or FINRITE is able to tell me how much i need to pay for the excess of the repair. TELKOM wants me as a customer to call there partner to find out how much i need to pay. I feel this is ridiculous as i cant sit on the phone for 30+ minutes and then get the phone dropped in my ear and never get called back. If they are experiencing telephone issues, then by all means i do understand but the mere fact that they cant even call you back is a blatant disregard to their customers and partners.

I would love TELKOM and FINRITE to read this!

I am currently sitting without my phone since 17th of December 2019 and i am more than willing to pay whats needed for the repair but if SOMEONE could just take responsibility and phone the customer back.

Also you cant phone TELKOM MENLYN TDS because they never answer? What a surprise! Maybe the consultants there should stop chit chatting, drinking and eating on the floor in front of customers then MAYBE they will hear the phone ring.

To the Telkom Menlyn Manager: if you care, you would start by getting one of your consultants to phone finrite when they are on duty and get my query resolved ASAP.

This case is a clear example of a company not taking responsibility with the insurance company they choose to do business with as they clearly neglecting their duties and don't any having respect for anyone's time other than their own profit.

This has been the worst service i have ever received.

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