Mediocre service treating customers like *********

On the 21st September 2018, I contacted Trishanie at Ballito to apply for a contract on the Huawei p20 lite which was approved and I was asked to come into the branch and collect my device and when I arrived there, the lady had asked me a few security questions which I answered correctly but according to this dumb Telkom system I had ‘failed’ it and that I have to wait 24 hours to do it again now look at the inconvenience so today the lady calls me again and we have a go and I have failed again. This is absolutely ridiculous as if Telkom has their own opinion on my life. There is questions like how much did you pay into your credit card, hello people use their credit cards all the time, I put money into my Acc all the time. I am also expected to know what limits do I have on each clothing account. Really? How is it there business?? What is also sad is that the manager there can not do anything to assist!! How is this off a service. It might not be an expensive contract but they have done nothing to help the situation