Medical centre landline switched

Fault logged as 210CRZ050815. We app**** for a new number for our Medical centre. Telkom assigned *** to us. On 3 August 2015 we realized the number no longer rang in the centre and suddenly *** was being reflected. All patients have been advised of the correct number of *** but for the last week we have had no calls or appointments as the number does not ring at the Wellness centre. We have to been to Telkom Eastgate store for assistance last week for two days and waited for 2 hours to be served. We have called the call centre every day since and waited for 30 min each follow up call. There is still no technician assigned despite being escalated. We also have had little urgency despite being a medical centre with doctors who treat patients. For a new business we cannot function as appointments, follow ups and treatment cannot be done as we cannot be contacted by patients. Urgent plea to rectify correct number *** please.