****med by Telkom and now handed over.

Good day, I app**** for a contract phone online last year in September and got approved. The phone got delivered and I realized what the sales agent said about the phone was not true and I did not like it. I phoned Telkom telling them that I was sold lies and I want to return the phone. They then advised that I need to contact the courier compony to come collect it, which I did. The courier company came to collect the phone back to Telkom. I then called Telkom to advise them that the phone has been collected and I was informed my contract will be cancelled in the next few days and I will get confirmation sms once it's done. I then received a message that it has been cancelled. later in the year around early December I called Telkom after my current phone I was using fell and the LCD got damaged and wanted to apply for another phone. The sales agent said "you don't qualify" because you owe Telkom and I asked how much it is? and what is the amount for? the agent said she doesn't know I must contact Telkom contract line to find out, I called Telkom and the agents kept cutting my calls without assisting when I asked what is the amount for:? I then went to the Walkin center in Cape town CBD and the agent there didn't understand what the amount is for and said they will escalate my enquiry and few days later I got a message that my enquiry has been resolved which I assumed whatever the amount I was owing was cleared off since no one could explain what the amount was for. This year in March 2024 I got an sms from Nudebt that I'm handed over I now owe Telkom R1119.80 . can someone assist as to why did it get here? and why Telkom failed to inform me about this? I called Telkom numerous times last year and no one could explain to me why I'm owing them. Now I'm handed over and still no one is telling me what is the amount owed is for?